shipping instructions 
Nonliquid samples
Place solid fecal
samples, fecal/rectal swabs, respiratory swabs, skin swabs, fresh tissue, and other
nonliquid samples in individual, clean, labeled, sealed containers
without transport medium, such as
ziplock bags or plain tubes. Ship with cold paks the same day as collected if possible. If
these samples must be held
for more than a few hours before shipping, refrigerate and ship within a few days with cold packs.
Fixed or preserved tissue may be shipped
at ambient temperature.
Liquid
samples
Collect fresh whole blood samples in EDTA (purple top) tubes, seal, then immediately invert several times to thoroughly
mix the blood with the preservative material in the tube.
Collect other
liquid samples such as lavage and cerebrospinal fluid in plain tubes or
similar clean, leakproof containers.
Ship liquid
samples via overnight service the same day as collected if possible.
Refrigerate samples if shipping will be delayed for more than a few
hours. Room temperature shipping is adequate for EDTA blood unless there is a chance
that samples will be in transit for more than ~24 hours or during very
warm weather -- in those cases ship liquid samples with cold packs (not dry
ice) in an insulated shipping container.
Frozen
samples
Frozen samples should be shipped on dry ice so as to remain frozen
until arrival at Zoologix. If samples are currently frozen, do not
thaw them prior to shipping. Follow the carrier's requirements for dry
ice shipments. Contact Zoologix for advice if frozen samples will be
in transit for longer than ~24 hours.
Sample
labeling
Uniquely, clearly and permanently label each sample container with an
ID of your choice. These client IDs will identify samples in the
Results Report. Write the IDs on your submission form too.
Packaging
Enclose
all primary sample containers (tubes, bags, etc.) together inside a
secondary leakproof ziplock bag or other
leakproof container. Protect glass tubes from contact with each other
and pack them so they do not jostle in transit. Enclose enough
absorbent material (batting, paper toweling or similar) inside the secondary
bag or container to fully absorb the total volume of all samples
should a catastrophic spill occur in transit. Use dunnage if necessary
to prevent movement of contents. Label the outer carton per the
carrier's requirements.
A completed
Zoologix submission form should be enclosed
with every shipment.
International sample handling
Zoologix
can perform testing of blood and other liquids from
dry cards, which we provide to our
clients outside the United States. Liquid samples such as
blood, cerebrospinal fluid or semen are placed on the
cards and dried per instructions printed on the back of each card.
Carded samples remain stable for several weeks at room temperature, so
handling requirements are less stringent, easing international sample
shipping.
We charge a
small deposit per card, which is then credited against your invoice
when the card is returned to us for testing.
Phone 818-717-8880 or email Zoologix to request dry cards.
Export and/or
import permit(s) may be required for some samples from primate species
- check with Zoologix if you're not sure what permits are required.
Receiving
hours
Zoologix
receives deliveries Monday-Friday 9am-5pm. If shipping overnight, use
STANDARD overnight (NOT early morning or "first overnight")
delivery. Weekend deliveries can
usually be arranged if necessary -- contact Zoologix at least
24 hours in advance to confirm weekend receiving.
Send all
samples to:
Zoologix,
Inc.
9811
Owensmouth Ave
Suite
4
Chatsworth CA 91311
USA
Phone: 818-717-8880
