terms and conditions

Please read this page before placing testing orders. These terms and conditions prevail over any others.
Indicate your agreement to these terms and conditions by clicking through to the submission form here.

PRICES AND DISCOUNTS are subject to change without notice.

WARRANTY. Zoologix provides diagnostic testing services in accordance with information provided by the Client on the Zoologix submission form. Zoologix warrants that the services provided shall be performed in accordance with information provided by the Client and standard operating procedures for the services requested. Any warranty claim shall be made in writing to Zoologix no later than ninety (90) days after the date that the Zoologix Results Report is delivered to the Client. Zoologix may choose, at its option, to re-perform the service or return the fee paid for the service in question. This shall be the sole warranty of Zoologix. Under no circumstances shall Zoologix be liable to the Client, or to any third party claiming by or through the Client, as a result of Zoologix's failure to perform the services, for any consequential, special, or other damages, including damage arising from acts of negligence on the part of Zoologix, and the warranty set forth in this paragraph is in lieu of any and all other warranties relating to the services to be performed, express or implied, including, without limitation, any implied warranties of merchantability or fitness for a particular purpose and non-infringement of a patent, trademark or other intellectual property right. In purchasing services from Zoologix, the Client expressly releases and discharges Zoologix from all such causes of action or damages.

FORCE MAJEURE. Zoologix shall not be liable for any delay in or impairment of performance resulting in whole or in part from Acts of God, labor disruptions, shortages, inability to procure supplies, severe weather conditions, terrorism or any other circumstances or cause beyond the control of Zoologix in the conduct of its business.

ORDER CANCELLATION. Any cancellation must be approved by Zoologix, and may be subject to partial charges.

PAYMENT TERMS. Unless other arrangements are approved in writing by Zoologix, payment must be made at time of order. Visa, Mastercard, American Express, wire transfers and checks are accepted. Assay results will be reported after credit card payment is approved, or when check or wire transfer clears. Wire transfers must net to the full amount invoiced. Checks drawn on insufficient funds are subject to a $25 service charge. 1% of the balance outstanding will be charged per month to overdue accounts.

INBOUND SHIPMENTS. Zoologix is not in any way responsible or liable for shipments to Zoologix, whether originating within or outside the USA. Zoologix is not responsible for customs fees or any other fees or penalties resulting from the carriage of shipments to Zoologix.

PRICING AND BILLING ERRORS. Zoologix retains the right to correct clerical invoice calculation errors. All claims by buyers for pricing errors must be made to Zoologix within 10 days after customer's receipt of invoice.

ZOOLOGIX TERMS PREVAIL. Zoologix terms and conditions prevail over any of Client's written terms and conditions for the purchase of Zoologix services, regardless of whether or when Client has submitted its purchase order or its terms and conditions.  Fulfillment of Client's order for Zoologix services does not constitute acceptance by Zoologix of any of Client's terms and conditions, and does not serve to modify, amend or replace Zoologix terms and conditions. The sale of Zoologix services is expressly conditioned upon Client's acceptance of Zoologix terms and conditions.